Refund policy

Return and Refund Policy

At Nejatti Perfumes, your satisfaction is our priority. If you are not completely happy with your purchase, please review our return and refund policy below:

  1. Eligibility for Returns

    • Returns are accepted within 14 days of delivery.
    • Items must be unused, unopened, and in their original packaging.
    • A valid proof of purchase (receipt or order confirmation) is required.

  2. Non-Returnable Items

    • Opened or used perfumes cannot be returned due to hygiene reasons.
    • Sale or clearance items are non-returnable unless defective.

  3. Defective or Damaged Products

    • If you receive a defective or damaged product, contact us at nejatiperfumes@gmail.com or +971508833873 within 7 days of delivery. We will arrange a replacement or refund after verification.

  4. Return Shipping

    • Customers are responsible for return shipping costs unless the product was defective or damaged upon delivery.
    • We recommend using a trackable shipping method for returns.

  5. Refund Process

    • Refunds will be processed once the returned item is inspected and approved.
    • Approved refunds will be issued to the original payment method within 7 business days.

  6. Contact Us

Privacy Policy

At Nejatti Perfumes, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website or services.

  1. Information We Collect

    • Personal details, such as name, email address, phone number, and shipping address, are collected to process orders and provide our services.

  2. How We Use Your Information

    • To process and fulfill orders.
    • To communicate with you regarding your purchases.
    • To enhance your shopping experience.

  3. Data Sharing

    • We do not share, sell, or rent your personal information to third parties. Your data is used solely for fulfilling your orders.

  4. Payment Processing

    • Payments are securely handled by our payment gateways. Nejatti Perfumes does not store your payment details.

  5. Data Storage

    • Your data is securely stored on our servers with industry-standard protections in place.

  6. Your Rights

    • You may update your personal information (excluding email) through your account.

  7. Contact Us